Frequently Asked Questions
Everything you need to know about bringing Braza quality into your home.
What is the estimated shipping time for furniture and decor?
Standard shipping typically takes 5-10 business days. For oversized furniture items, our white-glove delivery service may take 2-3 weeks to ensure your pieces arrive safely and are set up in your room of choice.
What is Braza's return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale decor items are non-returnable unless they arrive damaged or defective.
How do I care for my Braza textiles and upholstery?
Each product comes with a specific care label. Generally, we recommend professional cleaning for upholstered furniture and cold-water gentle cycles for our organic cotton linens to maintain fabric integrity.
Do you offer international shipping?
Currently, Braza ships to the continental United States and Canada. We are working on expanding our international shipping capabilities to bring our home collections to more countries soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger furniture purchases, we also offer flexible financing options through Affirm.
Are your wood products sustainably sourced?
Sustainability is at our core. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure we minimize our environmental footprint while providing high-quality home goods.